Return & Refund Policy
Return, Replacement & Refund Policy
Last updated: 4 October 2026
No returns
Every poster is printed to order, so we do not accept returns or exchanges for change of mind, a wrong size or design picked while ordering, accidental orders, or small colour differences between screen and print.
When we replace
We replace a poster that arrives damaged, defective, missing or wrong. Custom and personalised orders are covered too, but only for these reasons. Quality issues caused by a low-resolution photo you uploaded are not covered.
How to make a claim (within 48 hours of delivery)
- Raise a request at posterized.in/help with your order number, what went wrong, and photos.
- Email a clear, uncut unboxing video to support@posterized.in with your order number or PZ reference. It must start with the sealed parcel and show the opening, the product and the problem.
- Claims without an unboxing video, or raised after 48 hours of delivery, cannot be accepted.
What happens next
- Our team checks the video and the order details.
- If approved, we send a replacement first.
- If a replacement is not possible, we refund to the original payment method. Please allow up to 5 business days after approval for it to reach your account.
Not refundable
Glue dots, stickers and other accessories (unless defective or wrong), free gifts, customer-side RTO charges, and COD fees. For parcels returned to us, see our Shipping & Cancellation Policy.
Need help?
Raise a request at posterized.in/help. We reply within 24 hours.