Cancellation and Shipping Policy

Shipping & Cancellation Policy

Last updated: 5 October 2026

Dispatch

Every order is printed to order and dispatched within 1–2 business days of confirmation. During big sales, festivals and holidays it can take one extra day.

Delivery time (after dispatch)

  • Prepaid orders ship by Air: 3–6 days to metro cities, 4–8 days to the rest of India. Shipping is free.
  • Cash on Delivery orders ship by Surface: 6–12 days to metro cities, 8–15 days to the rest of India. A COD fee, if any, is shown at checkout before you place the order.
  • North-East states, Jammu & Kashmir, islands and remote pin codes can take longer.

These are estimates. Courier delays, holidays and weather can add days, and courier delays are outside our control.

Tracking

When your order ships, you get the tracking link by email, SMS or WhatsApp. You can also check it any time on Track Your Order.

Address

Please enter a full, correct address and phone number, and check the address shown at checkout before you place the order. If a parcel comes back because the address or phone is wrong or nobody accepts it, re-shipping is charged: the forward shipping charge plus the return (RTO) charge for that parcel. We tell you the exact amount before we ship again. If a parcel comes back because of a mistake on our side, we re-ship it free.

Cancellation

  • Custom and personalised orders (your photos, custom posters, custom splits) cannot be cancelled, because printing starts right away.
  • Other orders can be cancelled only before printing starts. Raise a request at posterized.in/help with your order number as early as possible. Once printing has started or the order has shipped, it cannot be cancelled.

Returned to us (RTO)

  • If a parcel comes back because it was refused, the address or phone was wrong, or delivery failed, it is treated as RTO (Return to Origin).
  • Prepaid RTO orders are refunded after the parcel reaches us, minus forward and return courier charges.
  • Custom and personalised RTO orders are not refunded.
  • COD RTO orders are cancelled, and future COD orders may be restricted.
  • To ship an RTO order again, the re-shipping charge (forward shipping + return charge for that parcel) is paid first. If it came back because of a mistake on our side, re-shipping is free.

Damaged parcel at the door

If the outer box looks damaged, please refuse it and raise a request at posterized.in/help. If you accept it, record an unboxing video (see our Return & Refund Policy).

Need help?

Raise a request at posterized.in/help. We reply within 24 hours. Email: support@posterized.in.